To claim our Best Rate Guarantee
- You must contact Moonstone Hotel Properties within 24 hours of booking your room, by completing the Best Rate Guarantee Claim Form at the bottom of this page.
- Upon verification of your claim, Moonstone Hotel Properties will honor that rate for the nights for which the lower rate was found. Rooms on the other website must be publicly available and bookable online at the time of verification.
Here is how our Best Rate Guarantee works
- You make a reservation at a Moonstone Hotel for a two-night stay through our website, at $239 per night for example.
- Within 24 hours, you find a rate for that same hotel of $219 per night through another website for the same dates, room type, rate payment requirements and restrictions.
- You then complete the Best Rate Guarantee Claim Form at the bottom of this page.
- If we verify that your booking with us is confirmed and a lower rate is available via another website, we will honor that rate for the nights for which the lower rate was found, plus give you a special gift.
- Rooms on the other website must be publicly available and bookable online at the time of verification.
This guarantee does not apply to
- Rates for Moonstone Hotel Properties on other websites that are $10 per night (or less) lower than the rates on our website
- Opaque or auction sites where the hotel brand and/or the specific hotel is not known until booking is finalized.
- Internet special promotions or packages.
- Packaged rates that include air, car rentals, taxes, service charges, meals, coupons, parking, services, or other services and amenities.
- Qualified discount rates including, but not limited to, Government, AAA, or Senior Discounts.
- Unpublished, negotiated rates with corporations, travel agencies, groups, associations, or other rates that are specifically agreed upon by Moonstone Hotel Properties and a specified and limited group, and are not publicly available.
Best Rate Guarantee Claim Form