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Policies

Please find the official policies for Moonstone Hotel Properties below.

Best Rate Guarantee

Are you looking for the best possible hotel room rates at Moonstone Hotel Properties? Good news, you've found them! Our best rates are always available on our hotel websites. 

We guarantee that every hotel reservation booked through one of our hotel's websites, will have the best rate publicly available online. If you find a lower rate available on another website (for the same room type, dates, rate payment requirements, and restrictions) we will match the lower rate you have found, and also give you a special gift for your effort. 

To claim our Best Rate Guarantee 

  • You must contact Moonstone Hotel Properties within 24 hours of booking your room, by completing the Best Rate Guarantee Claim Form at the bottom of this page. 
  • Upon verification of your claim, Moonstone Hotel Properties will honor that rate for the nights for which the lower rate was found. Rooms on the other website must be publicly available and bookable online at the time of verification. 

Here is how our Best Rate Guarantee works 

  • You make a reservation at a Moonstone Hotel for a two-night stay through our website, at $239 per night for example. 
  • Within 24 hours, you find a rate for that same hotel of $219 per night through another website for the same dates, room type, rate payment requirements and restrictions. 
  • You then complete the Best Rate Guarantee Claim Form at the bottom of this page. 
  • If we verify that your booking with us is confirmed and a lower rate is available via another website, we will honor that rate for the nights for which the lower rate was found, plus give you a special gift. 
  • Rooms on the other website must be publicly available and bookable online at the time of verification. 

This guarantee does not apply to 

  • Rates for Moonstone Hotel Properties on other websites that are $10 per night (or less) lower than the rates on our website 
  • Opaque or auction sites where the hotel brand and/or the specific hotel is not known until booking is finalized. 
  • Internet special promotions or packages. 
  • Packaged rates that include air, car rentals, taxes, service charges, meals, coupons, parking, services, or other services and amenities. 
  • Qualified discount rates including, but not limited to, Government, AAA, or Senior Discounts. 
  • Unpublished, negotiated rates with corporations, travel agencies, groups, associations, or other rates that are specifically agreed upon by Moonstone Hotel Properties and a specified and limited group, and are not publicly available. 

Contact Moonstone Hotel Properties within 24 hours of booking your room by completing the required information in the form below. 

BEST RATE GUARANTEE CLAIM FORM 

Personal information collected is used solely for serving request for proposals and other marketing materials. Visit our privacy policy page to contact us to review or delete the data collected. 

 

Privacy Policy 

Moonstone Hotel Properties Privacy Policy 

Our Core Beliefs Regarding User Privacy And Data Protection 

  • User privacy and data protection are human rights 
  • We have a duty of care to the people within our data 
  • Data is a liability, it should only be collected and processed when absolutely necessary 
  • We loathe spam as much as you do! 
  • We will never sell, rent or otherwise distribute or make public your personal information 

 

Relevant Legislation 

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy: 

 

Personal Information That This Website Collects And Why We Collect It 

This website collects and uses personal information for the following reasons: 

 

Site visitation tracking 

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website. 

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address, which could be used to personally identify you, but Google does not grant us access to this. We consider Google to be a third party data processor (see section below). 

GA makes use of cookies, details of which can be found on Google's developer guides. Our website uses the analytics.js implementation of GA. Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website. 

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website. 

In addition to Google Analytics, this website may collect information (held in the public domain) attributed to the IP address of the computer or device that is being used to access it. 

 

Blog 

Should you choose to add a comment to any posts that we have published on blog sites, the name and email address you enter with your comment will be saved to this website's database, along with your computer's IP address and the time and date that you submitted the comment. This information is only used to identify you as a contributor to the comment section of the respective blog post and is not passed on to any of the third party data processors detailed below. Only your name and email address that you supplied will be shown on the public-facing website. 

Your comments and its associated personal data will remain on this site until we see fit to either 

  • remove the comment or 
  • remove the blog post. Should you wish to have the comment and its associated personal data deleted, please email us here using the email address that you commented with. 

If you are under 16 years of age you MUST obtain parental consent before posting a comment on our blog. 

NOTE: You should avoid entering personally identifiable information to the actual comment field of any blog post comments that you submit on this website. 

 

Contact forms and email links 

Should you choose to contact us using the contact form on our Contact us page, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors defined in section below. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted before being sent across the internet. The email content is then decrypted by our local computers and devices. 

 

Third Party Data Processors 

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section above. 

 

Cookie Policy 

This policy covers the use of cookies and other technologies. The types of cookies we use fall into 3 categories: 

 

Essential cookies and similar technologies

These are vital for the running of our services on our websites and apps. Without the use of these cookies parts of our websites would not function. For example, session cookies allows a navigation experience that is consistent and optimal to user's network speed and choice of device. 

 

Analytics cookies and similar technologies

These collect information about your use of our websites and apps, and enable us to improve the way it works. For example, analytics cookies show us which are the most frequently visited pages. They also help identify any difficulties you have accessing our services, so we can fix any problems. Additionally these cookies allow us to see overall patterns of usage at an aggregated level. 

 

Tracking, advertising cookies and similar technologies

We use these types of technologies to provide advertisements that are more relevant to your interests. This can be done by delivering online adverts based your previous web browsing activity. Cookies are placed on your browser which will remember the websites you have visited. Advertising based on what you have been looking at is then displayed to you when you visit websites who use the same advertising networks. 

 

We may also use cookies and similar technologies to provide you with adverts based on your location, offers you click on, and other similar interactions with our websites and apps. 

 

Data Breaches 

We will report any unlawful data breach of this website's database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen. 

 

Changes To Our Privacy Policy 

This privacy policy may change from time to time to conform with legislation and/or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. 

 

Terms of Agreement 

Limitation of liability

The services, materials and information on the web site are provided on an "as is" basis and "caveat emptor" (buyer beware) basis. Moonstone Hotel Properties makes no warranty or representation of any kind, whether express, implied or statutory, or otherwise including without limitation, any implied warranties or conditions of satisfactory quality, merchantability, fitness for a particular purpose, accuracy, completeness and expectation of or non-infringement of privacy. 

 

Links to third party sites

Any links provided on this site may allow the user to leave the site. The linked sites may not be under the control of Moonstone Hotel Properties, as such Moonstone Hotel Properties shall not be responsible for the content of any linked site or link contained in a linked site. Moonstone Hotel Properties provides these links as a convenience only and the inclusion of any link does not imply an endorsement by Moonstone Hotel Properties of that site. 

 

User Access

Moonstone Hotel Properties may at any time, in its sole discretion: 

  • Revoke the access of any user to this site 
  • Modify, change, withdraw this site and/or these conditions of use or any policy mentioned on the site in whole or in part. 

 

Trademark

Certain logos, marks, names or products mentioned in these terms or referenced on this site may be trademarks, trade names or service marks of Moonstone Hotel Properties or of other companies and their respective owners. 

 

Software

Any software that may be made available to download from the server of this site may be the copyrighted work of Moonstone Hotel Properties, its subsidiaries, affiliates and/or its suppliers. Use of the Software is governed by the terms of the end - user license agreement, which accompanies or is included with the Software ("License Agreement"). Any Software made available for downloading is solely for use by end - users according to the License Agreement. Any reproduction or redistribution of the Software not in accordance with the License Agreement is expressly prohibited by law. WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. THE SOFTWARE IS WARRANTED, IF AT ALL, ONLY ACCORDING TO THE TERMS OF THE LICENSE AGREEMENT. EXCEPT AS OTHERWISE LIMITED BY APPLICABLE LAW AND EXCEPT AS WARRANTED IN THE LICENSE AGREEMENT, MOONSTONE HOTEL PROPERTIES HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO THE SOFTWARE, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. 

 

License to Moonstone Hotel Properties

By posting messages, uploading files, inputting data or engaging in any form of communication through this site, you are granting Moonstone Hotel Properties, its subsidiaries and affiliated partners a royalty free, perpetual, nonexclusive, unrestricted worldwide license to 

  • Use, copy, sublicense, adapt, transmit, re-transmit, distribute and/or publicly perform or display any such communication 
  • Sublicense to third parties the unrestricted right to exercise any of the foregoing rights granted with respect to communication  

The foregoing grants shall include the right to exploit any proprietary rights in such communication, including but not limited to, under copyright, trademark, service mark, patent laws or the law of ideas under any relevant jurisdiction. 

 

Disclaimer

Moonstone Hotel Properties does not warrant that the functions contained in this site will be uninterrupted or error-free, that defects will be corrected or that this site, including bulletin boards or the server that makes it available, are free of viruses or harmful components. This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission. Computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of or use of record, whether for breach of contract, tortuous behavior, negligence or under any other cause of action. You specifically acknowledge that moonstone hotel properties is not liable for the defamatory, offensive or illegal conduct of other subscribers or third parties and that the risk of injury from the foregoing rests entirely with you. Except as otherwise limited by applicable law, in no event will moonstone hotel properties, or any person or entity involved in creating, producing or distributing moonstone hotel properties software, be liable for any damages, including, without limitation, direct, indirect, incidental, special, consequential or punitive damages arising out of the use of or inability to use the moonstone hotel properties software or site. You hereby acknowledge that the provisions of this section shall apply to all content on the site. 

 

Limitation of liability

Under no circumstances, including, but not limited to, negligence, shall Moonstone Hotel Properties, its subsidiaries or affiliates be liable for any direct, indirect, incidental, special or consequential damages that arise from the use of, or the inability to use any materials on this site. You specifically acknowledge and agree that Moonstone Hotel Properties is not liable for any defamatory, anticompetitive, offensive or illegal conduct of any user. If you are dissatisfied with any Moonstone Hotel Properties material, or with any of Moonstone Hotel Properties' terms and conditions, your sole and exclusive remedy is to discontinue using the site. 

 

Termination

This agreement is effective until terminated by Moonstone Hotel Properties, at any time without notice. 

 

Indemnification

You agree to defend, indemnify, save and hold harmless Moonstone Hotel Properties , its subsidiaries, affiliates, licensees and their respective directors, officers, employees and agents from and against all liabilities, claims, damages and expenses, including reasonable attorneys' fees, arising out of your use of the site, or your violation or alleged violation of the terms of this agreement. 

 

Other

This agreement shall be governed by and construed in accordance with the laws of the state of California without giving effect to any principles or conflicts of law. If any provision of this Agreement shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. 

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